Privacy Policy

1. Information We Collect

Personal Information

• Name, email address, phone number, and mailing address
• Information provided when requesting services or submitting forms
• Opt-in records and timestamps for communication channels such as SMS or email

Non-Personal Information

• IP address, browser type, and device information
• Website interaction data and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and communication preferences
• Service history and feedback

2. How We Use Information

Collected information may be used for:

• Providing and improving services
• Processing service requests
• Responding to questions or support inquiries
• Sending appointment reminders and service updates
• Improving website functionality and customer experience
• Maintaining records of communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program

When you opt in to our SMS communication program, you agree to receive text messages related to service updates, appointment reminders, and customer support communication.

Opt-In Consent

• Messages are sent only after voluntary opt-in
• Opt-in records are securely maintained with timestamps
• All messaging follows applicable communication regulations

Opt-Out Instructions

• You may stop SMS notifications at any time by replying STOP
• A confirmation message will follow and messaging will stop
• Requests are processed promptly

Message Frequency

• Frequency varies depending on service interactions
• Messages relate only to requested services or updates

Help & Support

• Reply HELP for assistance
• Customer support is available during normal business hours

Carrier Information

• Standard message and data rates may apply
• Delivery timing depends on mobile carrier systems

4. Data Handling

Information collected through our website or services is used strictly for operational purposes necessary to provide requested services and maintain customer communication.

Certain technical systems and service platforms may process information only to support website functionality, communication delivery, and operational infrastructure. All such systems are required to maintain confidentiality and security standards.

5. Mobile Information Protection

Mobile information and communication consent records are maintained securely and are used only for the operational purposes described in this policy.

All categories above exclude text messaging originator opt-in data and consent. This information remains protected and is not used outside the scope of customer communication services.

6. Data Security

We maintain security measures designed to protect information, including:

• Encryption of sensitive information when transmitted
• Secure system access controls
• Routine system monitoring and updates
• Internal policies focused on information protection
• Secure backup systems and recovery procedures

While strong safeguards are implemented, no method of digital transmission can guarantee absolute security.

7. Cookies & Tracking Technologies

Cookies and related technologies may be used to:

• Understand how visitors interact with the website
• Improve performance and usability
• Remember preferences
• Measure website effectiveness

You may disable cookies in your browser settings, though some features may not function properly.

8. Your Rights & Choices

• Request updates or corrections to your information
• Unsubscribe from email communication
• Stop SMS notifications by replying STOP
• Withdraw consent for future communication

9. External Websites

Our website may include links to other websites. These websites operate independently and may have their own privacy practices.

10. Updates to This Policy

This policy may be updated periodically. The most current version will always be available on this page along with the effective date.

11. Contact Us

If you have questions about this Privacy Policy, contact:

BBE BUSINESS SOLUTIONS LLC
DBA BigBankCarRentals
Service Area: Atlanta, Georgia
Phone: (347) 570-2790
Email: [email protected]
Website: https://www.bigbankcarrentals.com